Refund policy
RETURN & REFUND POLICY
Last updated: August 2026
We want you to be stoked on your Shr3dr gear. If something's not right, we'll do our best to sort it out.
Returns We accept returns within 30 days of delivery. Items must be unused, unworn, and in their original packaging with all tags attached.
To start a return, email us at kylie@shr3dr.com with your order number and reason for return. We'll get back to you within 2 business days.
Non-returnable items The following items cannot be returned:
- Custom printed or personalised jerseys and apparel
- Sale or clearance items
- Items marked as final sale at time of purchase
Return shipping Return postage is at the customer's expense unless the item is faulty or we made an error with your order. We recommend using a tracked service — we can't be responsible for returns lost in transit.
Refunds Once we receive and inspect your return, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5–7 business days. Please allow additional time for your bank to process the payment.
Faulty or incorrect items If you received a faulty or incorrect item, contact us within 7 days of delivery at kylie@shr3dr.com and we'll make it right — replacement or full refund, your choice.
Exchanges We don't offer direct exchanges. If you need a different size or item, return your original order for a refund and place a new order.
Questions? Email us at kylie@shr3dr.com or visit our Contact page.